(Sophos Limited) C:\Program Files (x86)\Sophos\Sophos Anti-Virus\Web Intelligence\swi_service.exe (Sophos Limited) C:\Program Files (x86)\Sophos\Sophos System Protection\ssp.exe (Sophos Limited) C:\Program Files (x86)\Sophos\Sophos Anti-Virus\Web Intelligence\swi_filter.exe (Sophos Limited) C:\Program Files (x86)\Sophos\Sophos Anti-Virus\SAVAdminService.exe (Microsoft Corporation) C:\Program Files\Microsoft SQL Server\90\Shared\sqlwriter.exe (Dropbox, Inc.) C:\Windows\System32\DbxSvc.exe (The OpenVPN Project) C:\Program Files\OpenVPN\bin\openvpnserv.exe (Foxit Software Inc.) C:\Program Files (x86)\FOXIT SOFTWARE\FOXIT READER\FoxitConnectedPDFService.exe (Sophos Limited) C:\Program Files (x86)\Sophos\Sophos Anti-Virus\SavService.exe (Intel Corporation) C:\Windows\System32\igfxCUIService.exe (If an entry is included in the fixlist, the process will be closed. Internet Explorer Version 11 (Default browser: Chrome) Platform: Windows 10 Enterprise Version 1803 17134.407 (X64) Language: English (United States) Loaded Profiles: ben & DefaultAppPool (Available Profiles: ben & DefaultAppPool) Scan result of Farbar Recovery Scan Tool (FRST) (圆4) Version: 01 Select the " Choose a File" navigate to the location of the File. In the Reply section in the bottom of the topic Click the " more reply Options" button. The first time the tool is run, it makes also another log (Addition.txt). It will make a log (FRST.txt) in the same directory the tool is run. When the tool opens click Yes to disclaimer. If you can please print this topic it will make it easier for you to follow the instructions and complete all of the necessary steps in the order listed.ĭownload the version of this tool for your operating system.Īnd save it to a folder on your computer's Desktop.ĭouble-click to run it. Several reboots and rescans by both Malwarebytes and Sophos have not provided any additional clues yet, but the browsers continue to lock up and the keyboard still will not work with the PS/2 port (not essential of course but an indicator of a deeper problem). Here is the link in the phishing e-mail which was clicked: I was able to remove that file when in Safe Mode, but the machine behavior appears to be the same. Malwarebytes did not find anything to report. It found some files which it could not scan, most of which were Windows backup files but one was a file called "i4del0.exe" which I can see from this is apparently a key logger ( ). I ran Sophos virus scan on entire system. Computer is Windows 10 with latest security patches. That would be Firefox, Chrome, Edge, and Internet Explorer. The PS/2 keyboard connector went dead for Windows (it works when entering BIOS configuration and USB keyboard adapter works).Īlso, all browsers get bogged down and eventually crash. Not everything apparently loaded because the user reported that they got a malicious script alert (or something similar) from MS Word. This link was clicked and it apparently had an MS Word macro because it caused MS Word to launch. Endpoint Detection & Response for Servers
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